Member Relationship Director (must speak French)

Reports To: Head of Distribution

Job Overview

To deliver exceptional strategic advice, help and service to our MGA Members across Europe.

Effectively lead the onboarding, relationship management and ongoing operational administration for and with new and existing Members. Through streamlining processes; innovation and an effective use of data, deliver with the whole team, demonstrable process improvements and efficiency savings to the Group.

We are looking for an insurance professional with experience from Delegated Authority Business (MGA’s), and good knowledge of the French insurance market, to join our European team. Accelerant applies a remote first policy, but you will be required to travel on a regular basis to see our members across Europe, primarily France. You should therefor be based in Europe.

Key Accountabilities

• Identify prospective Member MGAs and co-ordinate pre-contract due diligence and compliance issues to meet on-boarding delivery timescale objective.
• Effective management of all post live MGA on-boarding requirements and actions.
• Coordinate monthly review meetings to ensure key oversight and control actions are delivered in a timely manner.
• Identify new MGA Member strategic and tactical opportunities.
• Support effective annual reviews of MGA Members
• Production of MGA performance summary reports and other data as required.
• Comply with each country regulator and NBB rules on delegated underwriting and Accelerant internal protocols and procedures.
• Stay abreast of ongoing regulatory and market changes and ensure adoption in Accelerant processes.

Operate as an escalation point for queries or issues arising with respect to:

• Completion of third-party audits of the Coverholders and conclusion of post audit actions with the Member.
• MGA Member Credit control.
• Liaison between MGA’s, Brokers and Underwriters to ensure the timely receipt of bordereaux.
• Liaison between MGA and TPA relationship managers to appraise them of any issues requiring resolution.

Skills/Competencies

• Excellent verbal and written communication skills in French and English required; other European languages are an asset.
• Demonstrate the ability to build rapport and trust with immediate team members and members of the wider organisation, existing and potential Member MGAs. Comfortable working with MGA Member management teams.
• A self-starter – highly self-motivated and comfortable working in a team that is geographically diverse
• Communication (oral) – ability to communicate well one-to-one and in small groups. Keeps others informed and updated
• Communication (written) – ability to write clear, precise and well organised documents
• Organisational Skills – ability to deliver on tasks and meet deadlines
• Prioritisation and attention to detail – must have excellent skills in both competencies
• Team Player – ability to work well in a team as well as on own initiative
• Strategic thinking – understands the big picture. Ability to acquire, understand and absorb information quickly
• Ideally good knowledge of Lloyd’s, NBB, MFSA, FCA, PRA and other regulatory standards across Europe
• Ability to act with due professional care, demonstrating sound integrity and confidentiality.

Qualifications

• University Degree preferable
• Educated to at least A level standard

Experience

• Experience in management relationships with good understanding of delegated authority type business, and related regulatory requirements.
• Experience of industry and market systems and processing desirable but not essential
• Good knowledge of Outlook, Word, Excel and PowerPoint
• Experience of identifying and implementing process improvements
• Experience of working to deadlines and managing other’s priorities.

PRA Conduct Standards or local country equivalent(s)

• You must act with integrity
• You must act with due skill, care and diligence
• You must be open and cooperative with the NBB, MFSA, FCA, PRA and other regulators
• You must take reasonable steps to ensure that the business of the firm for which you are responsible is controlled effectively
• You must take reasonable steps to ensure that the business of the firm for which you are responsible complies with the relevant requirements and standards of the regulatory system
• You must take reasonable steps to ensure that any delegation of your responsibilities is to an appropriate person and that you oversee the discharge of the delegated responsibility effectively
• You must disclose appropriately any information of which the MFSA, FCA or PRA would reasonably expect to have notice
• When exercising your responsibilities, you must pay due regard to the interests of current and potential future policyholders in ensuring the provisions by the firm of an appropriate degree of protection for their insured benefits

FCA Conduct Rules or local country equivalent(s)

• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct

About Accelerant:

Accelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. Accelerant was founded in 2018 by a group of longtime insurance industry executives and technology experts who shared a vision of rebuilding the way risk is exchanged – so that it works better, for everyone. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating. For more information, please visit www.accelerant.ai

If interested, please send your resume to:  [email protected]