Your mail server may have rerouted your Accelerant Platform invitation email to your Spam folder.

You attempted to log into the Accelerant Platform with incorrect credentials or before you received an invitation email from your Accelerant Relationship Director.

You attempted to visit a page that you do not have permission to view.

The page you are trying to visit was removed.

There is a problem connecting to the server.

You set up multi-factor authorization (MFA), logged into the Accelerant Platform for the first time, and were redirected to this error page. (This is a known bug.)

Your account is locked when you make multiple unsuccessful attempts to log into the Accelerant Platform.

Your invitation to the Accelerant Platform expires seven calendar days from the date the email is sent.

Check your Spam folder
1. In your email account, open your Spam folder and look for the invitation. (The name of the folder may be Spam or Junk depending on the email application you use.)
2. Do one of the following, depending on the outcome of step 1:
a. If you find the invitation, follow the instructions included in the email.
b. If you do not find the invitation, contact your Accelerant Relationship Director. Your Director will verify your email address and send you a new invitation to the Accelerant Platform.

Check your login credentials
1. Check that the email address you used in your login attempt matches the email address used to create your Accelerant Platform account. (This is the email address that your invitation to the Accelerant Platform was sent to.)
2. Do one of the following, depending on the outcome of step 1:
a. If you located the correct email address in step 1, attempt to log in with it.
b.If you are unsure which email address you should be using, or if you have not received an invitation to the Accelerant Platform, contact your Accelerant Relationship Director.

Open a support ticket
1. Copy the URL of the page you cannot access.
2. Click the Help icon and select Request support.
3. In the Open a support ticket pop-up, fill in the required fields:
a. In the Category field, select Member assist.
b. In the Issue summary field, enter the type of problem, for example, ERROR 403 or Restricted Access.
c. In the Issue description field, paste the URL of the page you cannot access and provide details of the issue.
4. Click Submit.

Open a support ticket
1. Copy the URL of the missing page.
2. Click the Help icon and select Request support.
3. In the Open a support ticket pop-up, fill in the required fields:
a. In the Category field, select Report a problem.
b. In the Issue summary field, enter the type of problem, for example, ERROR 404 or Page not found.
c. In the Issue description field, paste the URL of the missing page and provide details of the information you require from the missing page.
4. Click Submit.

View the Status page that monitors the health of the Accelerant Platform
 
You can also use the following steps to access the Status page from anywhere in the Platform.  

View site status from the Help menu
1. Click the Help icon and select Site status.
2. On the Status page, check to see if the Accelerant team is actively working to resolve the issue you are having. You can also check the estimated time of resolution.
3. If your issue is not reported on the Status page, click the Help icon and select Request support.
4. In the Open a support ticket pop-up:
a. In the Category field, select Report a problem.
b. In the Issue summary field, enter the type of problem, for example, ERROR 500 or Page not working.
c. In the Issue description field, paste the URL of the page and provide details of the issue.
5. Click Submit.

Accept the Terms and Conditions
1. Go to https://app.accelerant.ai/auth/terms
2. Accept the Terms and conditions.

Attempt to log in again after the waiting period is over
1. Wait 30 minutes and then try to log in.
2. If the issue persists, contact your Accelerant Relationship Director.

Contact your Accelerant Relationship Director to request a new invitation token.