The Information Gap: Why the Insurance Industry Needs to go all in on Technology


The insurance industry has been slow to embrace tech advancements compared to other sectors. This has resulted in an information gap between policyholders and insurers, leading to a lack of transparency, inefficiencies, and poor customer experiences. It’s time for the insurance industry to go all in on technology and close this information gap in order to stay competitive and meet the evolving needs of its customers.

One of the main reasons for the information gap in the insurance industry is the lack of data-driven decision-making. Insurers must embrace big data analytics to understand risks better and price policies more accurately. By doing so, they can offer personalized and fair premiums, which will result in improved customer satisfaction.

Manual claims processing is slow, error-prone, and often leads to dissatisfied customers. By implementing AI and machine learning algorithms, insurers can automate claims processing, enabling faster and more accurate assessments. This will reduce the information gap, streamline operations, and lower costs for insurers.

Customers now expect seamless digital experiences; the insurance industry is no exception. By investing in user-friendly digital platforms, insurers can provide policyholders easy access to policy information, claims filing, and support.

MGAs play a critical role in the industry, but they often lack the tools necessary to provide personalized and efficient service. By adopting advanced technologies like AI, CRM systems, and mobile applications, insurers can empower their agents to serve clients better and improve customer retention.

Closing the information gap in the insurance industry is essential for its future success. By fully embracing technology, insurers can improve underwriting and pricing, automate claims processing, enhance customer experiences, and empower agents. This will lead to better decision-making, increased operational efficiency, and, ultimately, a more satisfied and loyal customer base. We are excited to be at the forefront of technology that is helping close the information gap once and pioneering a new way for the insurance industry.