A lot of factors play into customer-centricity in insurance: relationships, collaboration, a single point of contact and transparency. But increasingly, data also stars in a leading role. Customer-centricity involves anticipating customer wants and needs and then getting it right. It’s not just a nice-to-have: Customer-centric businesses are an impressive 60% more profitable than those that … Read more
We call the MGAs and speciality underwriters we work with “Members” — not “clients” or “customers” — to underscore the importance of these relationships to us. For starters, here is what being a Member at Accelerant doesn’t mean. When you are an Accelerant Member, you don’t have to worry about: When you strip away what … Read more
Accelerant started with a simple question: How can we return back to the basics of insurance? The roots of insurance, after all, sound pretty simple: Just a policyholder, exchanging risk with a risk bearer, in a simple and fair way. Sure, it was a century ago, but for all the complications of life 100 years … Read more